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In many companies there are situations that look reasonable on paper, yet they still leave a bad feeling. A restructuring is logically correct, but people are hurt. A decision about a role or a bonus makes sense in Excel, but afterwards there is tension, withdrawal or...

When giving feedback, there are many pitfalls one can unknowingly step into. Later, one may regret that the feedback was not accepted or was misunderstood. If you've faced this, you might wonder why the feedback wasn't received as intended. Most of us learn how to...